Refund policy
Refund and Return Policy
Last updated: 1 April 2026
At Simply Dhoop, we take pride in the quality of our hand-rolled dhoop sticks. However, if you are not completely satisfied with your purchase, we are here to help.
- Statutory Right to Cancel (UK Consumer Contracts Regulations)
If you are a customer in the UK, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the items. Your item must be: Unused and in the same condition that you received it. In its original, unopened packaging (as dhoop is a fragrance product, we cannot accept returns of opened jars for hygiene and quality reasons).
- International Returns (United States)
You can cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the items. Your item must be: Unused and in the same condition that you received it. In its original, unopened packaging (as dhoop is a fragrance product, we cannot accept returns of opened jars for hygiene and quality reasons). Please note that the original shipping fee and any taxes and duty paid on original delivery will not be refunded through Simply Dhoop. You will be responsible for the cost of return shipping. We highly recommend using a tracked service as we cannot issue refunds for items lost in transit.
- Faulty or Damaged Items
If your dhoop sticks or jars arrive damaged, or if you receive the wrong item, please contact us immediately at Simply.dhoop@gmail.com with photos of the damaged product and packaging. We will arrange a replacement or a full refund, including any standard delivery charges you paid.
- Faulty or Damaged Items
If your dhoop sticks or jars arrive damaged, or if you receive the wrong item, please contact us immediately at Simply.dhoop@gmail.com with photos of the damaged product and packaging. We will arrange a replacement or a full refund, including any standard delivery charges you paid.
- How to Initiate a Return
To start a return, please email us at Simply.dhoop@gmail.com with your order number and reason for return.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
- Return Shipping Costs
Change of mind: You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable. We recommend using a trackable shipping service.
Faulty/Damaged goods: Simply Dhoop will cover the cost of return shipping.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.