Shipping policy

Shipping Policy – Simply Dhoop

Last updated: 5 May 2026

UK Delivery

We currently ship only to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). 

Shipping Method & Cost

All orders are sent via Royal Mail 48 (Tracked where available).

· Postage cost: £3.99 per shipment (fixed rate, no hidden fees).
· Free shipping to orders over £40. 
· Dispatch time: Orders are usually packed and dispatched within 2 business days of receiving your order.
· Delivery time: Royal Mail 48 aims to deliver within 2–3 business days after dispatch. Please note that during busy periods (e.g., holidays, strikes, severe weather) deliveries may take slightly longer.

International Shipping

We are thrilled to now offer our natural, charcoal-free incense to our community in the US! We currently do not ship to other International countries at present. To ensure your items arrive safely, all international orders are sent via a fully tracked service.

All orders are sent via Royal Mail International Tracked.

· Postage cost:
 - Orders up to weight of 250g: £12.00 per shipment.
 - Orders up to weight of 500g: £14.00 per shipment.
 - Orders up to weight of 1kg: £17.50 per shipment.
 - Orders up to weight of 2kg: £20.00 per shipment.

· Postage includes tax and duty.
· Dispatch time: Orders are usually packed and dispatched within 2 business days of receiving your order.
· Delivery time: Royal Mail International Tracked aims to deliver within 5–8 business days after dispatch. Please note that during busy periods (e.g., holidays, strikes, severe weather) deliveries may take slightly longer.

Order Processing

· Orders placed after 2pm GMT/BST or on weekends/public holidays will begin processing the next business day.

Lost or Delayed Parcels

· If your parcel has not arrived within 10 business days of dispatch, please contact us at Simply.dhoop@gmail.com.

· We will investigate with Royal Mail and, if confirmed lost, we will offer a full refund or a free replacement.

Incorrect Address

Please double‑check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you realise a mistake, email us immediately – we will try to update it before dispatch, but cannot guarantee changes once the order is packed.

Contact Us

For any shipping questions:
Email: Simply.dhoop@gmail.com 
Response time: Within 1–2 business days.